Refund policy

Last updated: 25/08/2026

Digital products are delivered instantly and can't be returned, so refunds at Igorval work as follows.

When you get a refund

• Your order wasn't delivered. If an order fails, nothing is delivered and you are not charged; a coupon you used goes back to your account.
• We delivered the wrong item compared to what you ordered.
• Your order is stuck. If an order stays "in progress" for more than 2 hours, contact us and we'll either complete it or refund it.

When we can't refund

• The top-up was delivered to the game account details you entered, even if they were wrong.
• A code was delivered and shown to you (codes can't be taken back once seen).
• You changed your mind after delivery.
• The game's publisher suspended or restricted your game account.

How to ask for a refund

Write to support@igorval.com within 14 days of the order with your order ID (it's on your order page). We reply within 2 business days.

How refunds are paid

Refunds go back to the original payment method, or, if you prefer, to your store wallet. Payment provider processing times may apply.

Your rights under consumer law in Russian Federation are not affected by this policy.